clickbetTerms of Use

When you access clickbet, you agree to the terms we outline below. We've structured them to be clear and direct — covering account opening, deposits and withdrawals, bonus conditions, and how we handle disputes. Our aim is to make sure every member understands their rights and responsibilities on our platform.

These terms apply to all clickbet users regardless of location, subject to local law. We operate services only where applicable jurisdiction permits. This page explains the rules we enforce, the protections we offer, and what happens if a disagreement arises.

Account Opening & Membership on clickbet

To join clickbet, you must be of legal age in your jurisdiction and provide accurate registration information. We ask for your full name, email, phone number, and country. You are responsible for keeping your password secure and for all activity on your account. If you suspect unauthorised access, contact our support team immediately via the help section in the app or website.

We reserve the right to suspend or close accounts that violate our terms — including duplicate registrations, suspicious activity, or use of the platform in jurisdictions where we do not operate. Account closure is permanent; we do not restore deleted accounts.

Our clickbet membership is non-transferable. You may not sell, assign, or transfer your account to another person. Each user must hold and use their own account.

Account Verification (KYC)

Before your first withdrawal, we require identity verification. You must upload a government-issued ID (KTP, passport, or driving license) and proof of address. Our team reviews these documents within one business day. Verification is mandatory under our policy to prevent fraud and comply with financial regulations. If documents are unclear, we may request additional information.

Note: We do not store original ID documents. We encrypt and securely archive copies for compliance purposes only.

Deposits, Withdrawals & Payment Methods

At clickbet, we support eight payment methods: e-wallets (DANA, e-wallet, mobile banking, local payment, online payment), e-wallet scan-and-pay, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Deposits are processed instantly for e-wallets and mobile banking; bank transfers settle within five to fifteen minutes during business hours.

You may only withdraw to the same payment method you used for deposit. This policy prevents payment-gateway mismatches and protects your funds. If you've used multiple deposit methods, each withdrawal must correspond to its source.

We undertake to process withdrawal requests within one business day of approval. E-wallet withdrawals (local payment, online payment, e-wallet, mobile banking, local payment) arrive within minutes; bank transfers may take several hours depending on your bank's settlement schedule. Withdrawals are subject to verification and fraud-prevention checks.

Minimum deposit amounts vary by payment method — typically our welcome offer for e-wallets and bank virtual accounts.
Maximum withdrawal per transaction is set at account level; contact support if you need an increase.
During Idul Fitri, Idul Adha, Imlek, and Nyepi, payment processors experience higher volumes; allow extra time for processing.
online payment deposits are useful if you want to avoid single-app congestion; the system distributes requests across multiple payment rails.

Bonus Terms & Conditions

When we offer account bonuses or promotional deposits, the terms are specific to each offer. We do not advertise fixed bonus amounts or percentages — instead, we describe bonuses as "welcome offers" or "promotional credits" subject to terms. Any bonus we credit to your account is non-withdrawable until wagering conditions are met.

Wagering Requirement: If we credit a bonus, you must wager it a set number of times before withdrawal. Terms are displayed when the bonus is offered.
Bonus Forfeiture: If your account is inactive for a set period, we may forfeit unclaimed bonuses. Details are in your account settings.
Bonus Exclusions: Some games may not contribute toward bonus wagering requirements. Game eligibility is listed with the offer.

User Conduct & Prohibited Activities

At clickbet, we prohibit activities that harm the platform or other users. These include: using the platform to launder money; creating duplicate or fraudulent accounts; using bots or automated tools; sharing account credentials; or accessing clickbet from jurisdictions where we do not operate.

We also prohibit harassment, spam, or abusive behaviour toward staff or other members. Any user who violates these rules risks account suspension or permanent closure. We reserve the right to report serious violations to relevant authorities.

Dispute Resolution & Complaints

If you believe clickbet has treated you unfairly — such as an incorrect settlement, unauthorised withdrawal, or account closure — contact our support team. We investigate complaints within three business days and respond with our findings and any corrective action we will take.

We aim to resolve disputes fairly and transparently. If you remain unsatisfied after our internal review, we offer escalation to an independent dispute arbiter. This process is confidential and is governed by the laws of the jurisdiction in which you reside, subject to our terms.

Data Protection & Privacy

We encrypt all data transmitted between your device and our servers using industry-standard SSL protocols. Your payment information is never stored in plaintext; we handle it according to data-protection regulations. We do not sell or share your personal data with third parties for marketing purposes. We may share data with payment processors, fraud-detection services, and legal authorities only when required by law or to prevent fraud.

Jurisdiction & Legal Notice

Our services are available only where local law permits. Users are responsible for verifying that access and use of clickbet comply with their jurisdiction's laws. We do not offer our services in jurisdictions where online gaming is prohibited.

These terms are governed by the laws of the jurisdiction in which you reside. Any legal proceedings arising from these terms will be handled in the courts of that jurisdiction, subject to applicable law.

Changes to These Terms

We may update these terms at any time. If we make material changes, we will notify you via email or through the clickbet app. Continued use of clickbet after notification constitutes acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of any changes.

Questions? Our support team is available via in-app chat, email, or phone. We respond to policy questions within one business day.

These terms are the foundation of our relationship with you on clickbet. We've kept them straightforward because we believe clarity builds trust. If any section is unclear, or if you believe clickbet has not lived up to these commitments, reach out to support. We're here to ensure your experience is fair and secure.