clickbet Casino & Sportsbook Data Care

This page describes what we collect when you use clickbet and how we keep that data protected. We gather information necessary to operate our platform — account credentials, payment details, transaction history, and device identifiers — and we store these securely using industry-standard encryption. Your data is processed only for purposes you've explicitly consented to: account management, payment processing, fraud prevention, and compliance with applicable law.

We do not sell or lease your personal information to third parties for marketing purposes. We share data only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet operators), compliance partners, and law enforcement where required by law. This policy applies to all clickbet users regardless of their location, though data handling may differ based on jurisdiction.

Questions about your data or your privacy rights? Contact our support team via the help section in the clickbet app or website.

What We Collect on clickbet

Account Information

When you open a clickbet account, we collect your email address, password (hashed, never stored in plain text), phone number, and full name. During KYC verification, we request a government ID (KTP, passport, or driving license) and proof of address. We store these documents securely and delete them after verification is complete and any dispute windows close. We do not retain ID images longer than legally required.

Payment Data

Our clickbet platform processes payment information for every deposit and withdrawal. We store the last four digits of your payment method (e.g. bank account or e-wallet number), transaction amounts, timestamps, and transaction status. We do not store full credit card numbers, full bank account numbers, or e-wallet passwords. Payment data is encrypted in transit and at rest using SSL/TLS protocols. Payment processing is handled by certified third-party processors — we never directly handle raw payment credentials.

Account Activity & Betting History

We record your clickbet activity: login timestamps, game selections, bet amounts, outcomes, and account balance changes. This data allows us to settle disputes, detect fraud, and provide you with accurate transaction records. Activity logs are retained for a minimum of seven years to comply with financial regulations. You can access your full transaction history through the clickbet account dashboard at any time.

Device & Network Information

We collect information about the device you use to access clickbet — device type (Android, iOS), operating system version, browser type, IP address, and network connection type. This allows us to optimise the clickbet interface for your device and detect unauthorised access attempts. We use this data to prevent account takeover and to identify suspicious login patterns (e.g. login from a new city or country).

Cookies & Similar Tracking Technologies

Our clickbet website and app use cookies and local storage to maintain your session, remember your preferences, and measure usage patterns. Session cookies (deleted when you log out) keep you logged in across page navigation. Persistent cookies (retained longer) remember your language preference and dashboard layout. We use these cookies only to improve your clickbet experience — not for third-party advertising or tracking.

How We Use Data on clickbet

Account Management & Support

We use your information to manage your clickbet account, process deposits and withdrawals, respond to support inquiries, and send you service notifications (e.g. settlement alerts, account verification status). You can opt out of non-essential notifications through your account settings, but we will continue to send critical alerts related to account security or payment status.

Fraud Prevention & Compliance

We analyse your clickbet activity to detect and prevent fraud, money laundering, and account abuse. This includes checking for unusual betting patterns, rapid balance fluctuations, and transactions from high-risk jurisdictions. We may temporarily freeze your account if we detect suspicious activity, and we will notify you of the reason within one business day. We comply with anti-money-laundering (AML) regulations and may be required to report certain transactions to government authorities in jurisdictions where our services operate.

Platform Improvement & Analytics

We analyse aggregate, de-identified data to understand how users interact with clickbet — which games are popular in Jakarta, which payment methods work best in Semarang, how fast withdrawals settle across regions. This data helps us optimise the platform, add new payment options (like QRIS during high-traffic periods such as Idul Fitri), and improve user experience. We never link this analytical data back to individuals.

Legal & Regulatory Obligations

We retain and process your data as required by law. Tax authorities may request transaction records; law enforcement may request account information during investigations; financial regulators may audit our KYC procedures. We comply with these requests where legally valid and with proper authorization. We will not disclose your data to third parties except where compelled by law or necessary to operate clickbet (e.g. sharing payment transaction details with your bank for settlement).

Data Retention

We retain account data for the duration of your clickbet account plus seven years for compliance; ID documents are deleted after verification.

Third-Party Processors

Payment providers, compliance vendors, and cloud hosting providers may process your data; all are bound by confidentiality agreements.

Data Location

Your data may be stored on servers outside your jurisdiction; we comply with data-protection laws wherever we operate.

Your Rights

You can request access to, correction of, or deletion of your personal data; contact support for details on your jurisdiction.

Your Rights on clickbet

Access & Correction

You have the right to request a copy of all personal data we hold about you and to request corrections to inaccurate information. Log into your clickbet account and use the account settings or contact our support team to exercise these rights. We respond to requests within thirty days where legally possible.

Account Closure & Data Deletion

You can close your clickbet account at any time. Upon closure, we anonymise your personal data and delete it according to legal retention schedules. Some data (e.g. transaction records for tax compliance) must be retained by law. We will notify you which data cannot be deleted before processing your closure request.

Data Breach Notification

If we discover that clickbet user data has been compromised — through unauthorised access, accidental disclosure, or other security incident — we will notify affected users by email within forty-eight hours of discovery (or as required by local law). We will describe the breach, the data affected, and steps we're taking to remediate.

Contact clickbet

For questions about your data, privacy rights, or this policy, contact our support team via the help section in the clickbet app or website. We respond to privacy inquiries within five business days. If you believe we've violated your rights, you have the right to file a complaint with your jurisdiction's data-protection authority.